FAQ'S

How old do you need to be to go on the Aqua Park?

Age requirements is 6 years to 9 years (ratio of 1 adult with every 3 children in this age category). 10 years plus can enjoy the aqua park without adult supervision.

Footwear for participants

No Footwear is allowed on the aqua park but flip flops/trainers will be required for each person walking the short distance from the briefing room to the jetty.

How much is it to go on the Aqua Park?

Please see our prices page for current Aqua Park prices.

What times are you open?

Please visit our opening times page for more information. You can also see what times when you use our online booking system.

How do I book?

Book Via Telephone / messenger or email

Do I need to be able to swim?

As long as you are confident in water and can doggy paddle over to Water Park you can participate as Buoyancy Aid is provided.

How long before my session should I arrive?

Please arrive one hour before your session. You will need time to check in, get changed and take part in a safety brief. The meet up for the safety brief will 20 mins before the start of your session and if you miss the safety brief you will not be able go go onto the park. If the later session has space we may be able to get you on but we cannot guarantee this.

PLEASE NOTE: It is your responsibility to arrive in good time. You are not eligible for a refund if you miss your session start time.

Can I cancel or change the time of my booking?

Up to 7 days beforehand you can email us to change the date or time of your booking or cancel. After this time your booking becomes non refundable or transferable.

Do I need to wear a wetsuit? what can I wear?

Wetsuits

Wetsuits are compulsory and included in the price.

Clothing Requirements

The only clothing you are allowed to wear is tight clothing, for example leggings, shorts, tight fitting t-shirts or vest tops etc. Unfortunately we cannot accept anybody wearing loose clothing as it presents a hazard.

Shoes

Shoes are not allowed on the Aqua Park and must be worn to the waters edge.

Jewellery

Jewellery must be removed before you enter the park. This includes ALL removable earrings. If you have recently had any piercings you must apply tape to cover them.

Wearable Cameras

Wearable Cameras can be used but ONLY secured by a chest harness. We cannot be held responsible for any damage or lost devices – wearing a camera is at your own risk.

How long does a session last?

Each session lasts one hour

I wear glasses, can I wear these on the aqua park?

Wearing glasses is NOT permitted on the aqua park – contact lenses or prescription goggles are our recommended alternative.

Swimming goggles are allowed on the park.

Are there any health requirements?

On arrival / when booking you will be asked to sign to say that you do not suffer from epilepsy or any other medical condition rendering you unfit to take part in this physically exerting activity. This activity is not suitable for pregnant women.

You will need to be fit enough to pull yourself up out of the water, and it can be very tiring

Can I leave the park mid session?

If you leave the park mid-session, for safety reasons you will NOT be able to rejoin the session. No refund will be given

What happens if it is too windy for the park to open?
We cannot open during high winds or adverse weather conditions (lightening). We will refund your session if we have to close the Aqua Park for this reason.
How deep is the water?
Parts of the Lake can be very deep and areas of the Lake bed are unreachable, we recommend climbing out at designated safe areas.
What facilities do you have on site?
We have male and female toilets and also changing rooms that have showers for the Aqua Park.

You will need to be bring your own towels and shower gel.

Can I book onto the Aqua Park for more than one session on the same day?
Yes you can, but you need to make separate bookings, and make us aware on arrival you have more than 1 session booked.
What happens if I am stuck in traffic?
We are not responsible for your journey or traffic.

Unfortunately we cannot get you onto the park if you miss your briefing session at quarter to the hour. We will try our best to help you, but we cannot be held responsible for your arrival, please remember there are NO REFUNDS.

Do the adults accompanying children have to pay?
Adults accompanying 6-9 year olds are charged the £17. This is why 6-9 year olds are charged the reduced rate of £12.
Address:

69b Bridge Street,
Kilrea,
BT51 5RR

Email:

info@thelakekilrea.com

Phone:

07845874499